Carolinalinensoffer respects your privacy. This policy explains what information we collect, why we collect it, and how it is used.

Information We Collect

CategoryData Collected
Identity & contactName, email address, phone number, shipping and billing address
PaymentPayment method details processed by our payment providers (Visa, MasterCard, and PayPal). We do not store full card numbers on our servers.
TransactionOrder history, purchase amount, refund records, product preferences including fabric selections and custom sizing details
TechnicalIP address, browser type, device information, pages viewed
CookiesSession and preference data stored on your device

How We Use Your Information

  • Order processing and shipping — to confirm, prepare, and deliver your order, and to provide tracking updates.
  • Customer service and after-sales support — to respond to inquiries, process returns, and resolve delivery issues.
  • Website optimization and analytics — to understand how visitors use our site and improve layout, content, and performance.

Sharing of Information

We share data only with service providers necessary to complete your order. These include payment processors (Visa, MasterCard, and PayPal) and shipping carriers (USPS, UPS, or FedEx). We do not sell your personal information to any third party.

Cookies

Cookies help the site remember your cart and preferences such as fabric choices and saved size selections. You may disable cookies in your browser settings; some site features may not function properly as a result.

Data Retention and Your Rights

We retain order records for a minimum of 3 years. This retention period covers our 30-day return window and extends beyond it for accounting and dispute-resolution purposes. You may request access to, correction of, or deletion of your personal data by emailing info@carolinalinensoffer.my. We respond to all data requests within 30 days. To exercise these rights, include your order number and the email address used at checkout in your request.

Security

Data is transmitted over SSL encryption. No method of transmission is completely secure, but we take reasonable measures to protect your information.